Shipping & Returns

Returns Policy

Damaged & Faulty Items

All items from Gift with Love are thoroughly checked before shipping out, however in the unlikely event that you receive a damaged or faulty item, please contact us immediately so we can arrange for a replacement. We will request you to email us photographs of the damaged item.

  • Damaged or faulty items must be reported within 3 days after received. Please do NOT send damaged items back to us without contacting first
  • Please return the items with the original packaging or any related accessories and tags and the return item must be un-used. There will be no return if the item has been used and worn
  • Customers are responsible for the return shipping fee. Please make sure you use a postal service that insures you for the value of the items you are returning, or obtain proof of posting. The parcel will remain your responsibility until we receive it
  • We only accept exchange if the items are incorrectly delivered or have serious defect due to hygiene reason
  • Return the items to be exchanged. Original delivery charges will not be refunded.
  • No returns or exchanges for any Clearance items

Shipping Policy

Domestic Shipping (Hong Kong)

  • FREE Delivery for orders over HKD$600 within Hong Kong
  • All purchases from Gift With Love will be sent by Courier. Items are dispatched within 3-5 business days after cleared payment. Generally, expected delivery time is 3-7 business days from dispatch. Working days are Monday through Friday (except for Hong Kong Public Holidays).
  • For purchase under HK$600, HK$22 will be charged for delivery to Hong Kong office address and HK$ 45.00 to Hong Kong home address, HK$ 65.00 to Outer Island (Tung Chung, Ma Wan and Discovery Bay). There will be a surcharge of $100 if delivery to hospital directly. For any rush order which need to send out within 3 days, there will be a surcharge of $150. 
  • If an item is no longer available, we will send you an notification by email within 2-3 days
  • Please note we are not responsible for any lost, stolen or damages items due to any parcel service fault

International Shipping

  • We offer Free Shipping service to orders over HKD1,500.
  • For order below HKD1,500, a delivery cost of HKD 250 is applicable.
  • The usual delivery time is 5-14 working days after dispatch. Please note that custom fees and import taxes may occur, and you will be responsible for the corresponding fees to receive the order.

For more information, or should you have any queries in regards to shipping, please do not hesitate to email giftwithlovehongkong@gmail.com.